FAQ for Cotton Candy Shop

We do not do refunds. Our tutus and tops are custom made to the person that it is ordered for. Once you place the order, it is already in the process of being made.

As many of the items on our website are custom made to order, your order will be filled within a general 6 to 8 week processing time during the months of Aug. to Jan. and then shipped by US Priority Mail, 1st Class Mail or Parcel Post within the US or by International Express Mail for international orders with delivery outside the United States. Please unless you have reached the above waiting period please do not contact us frequently about your order.

If you need an order shipped sooner than the standard 6 to 8 week processing time, please contact us before placing the order to verify that the items are in stock OR can be custom made and shipped in time to meet your requested delivery date.

If a RUSH order request is approved, please select the RUSH shipping option at checkout, and be sure to make a note in the comment box requesting delivery by the date needed. Please place your order to allow enough time for your event.

Liability for the shipped order transfers to the customer when the package is accepted at the post office or shipping center.

We care about our visitors! That is why we NEVER sell any information to anybody... ever. We will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information.

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

Your IP address is used to help identify you and your shopping cart. Our site uses cookies to keep track of your shopping cart.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary.

If you have any questions about this privacy statement or the practices of this site please contact us.

We insure this does not happen with open communication during the ordering process. However, we understand that kids grow fast so in the rare case of occurring we will gladly exchange the item(s) for a different size. You will only be charged for the new shipping fee.

When shipping the items back please include your name, email address, phone number, the reason you are returning the item, and then let us know what size you would like. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we have received the item(s). Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is damaged during shipment to us.

Which payment methods do you accept? TOP
We happily accept the Google payment method! It is very easy to use.

Once you submit your order and address information you will automatically be taken to the Google site to submit your payment. That page will have our name and payment information on it, along with the total amount due. Simply fill out the form and make your payment. That's it!

If you would like to mail a check or send a money order please contact us for information.

If you ordered the wrong product or if you would like to delete or add a product, the best idea is to contact us right away!This can only be done within 24 hours of placing an order. Once you place and order you only have 24 hrs to cancel it.

How do I pay by check or money order by mail? TOP
We encourage you to place your order online using PayPal. Your order will be sent out much quicker and it will take less of your time. The PayPal site is safe and secure!

If you would prefer to send your order to us by mail, just contact us and we will give you directions for payment.

Note: We will not begin working on your order until we have received payment. Of course, we can not guarantee how long it will take for your payment to get to us.

Will I be notified when my package ships? TOP
Yes! We will send you an e-mail as soon as your order ships. If your order can not ship for some reason we will communicate with you as soon as possible.

How can I suggest a product for you to carry? TOP
Your opinions and ideas are important to us. Contact us with your suggestions for additional products to offer. We appreciate your input!

Still have questions? TOP
We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sale. Any questions unanswered are welcome.

Can my order be gift wrapped and mailed to an address other than my own? TOP
Yes! Let us know and we will be happy to do this. We will not include the invoices in the shipping and include a personalized gift card. The charge for this service is on a case by case basis.

Do you have any discounts for large party orders? TOP
Yes! Please contact us through the site. Our discounts depend on quantity and are priced on a case by case basis. Let us know about the event theme and we will work with you to make it the cutest party ever.

I own a boutique, gallery, retail shop. Do you have wholesale prices? TOP
Depending on the quantity ordered we will discount the total sale. Contact us for further information and tell us more about your business.

I'd like to sell Cotton Candy products to my friends/mommy group. Is that possible? TOP
Product parties and trunk shows are a lot of fun! And we are currently working on a way to let our customers help sell items and make some money while doing so. Stay tuned. If you are interested, please let us know.


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Personalized Shoes Cotton Candy Parties	We do not do refunds. Our tutus and tops are custom made to the person that it is ordered for. Once you place the order, it is already in the process of being made. Shipping Privacy What if my product does not fit? Which payment methods do you accept? How do I change the products that I ordered? How do I pay by check or money order by mail? Will I be notified when my package ships? How can I suggest a product for you to carry? Still have questions? Can my order be gift wrapped and mailed to an address other than my own? Do you have any discounts for large party orders? I own a boutique, gallery, retail shop. Do you have wholesale prices? I'd like to sell Cotton Candy products to my friends/mommy group. Is that possible? Shipping TOP Free Shipping on all orders over $100 As many of the items on our website are custom made to order, your order will be filled within a general 6 to 8 week processing time during the months of Aug. to Jan. and then shipped by US Priority Mail, 1st Class Mail or Parcel Post within the US or by International Express Mail for international orders with delivery outside the United States. Please unless you have reached the above waiting period please do not contact us frequently about your order. If you need an order shipped sooner than the standard 6 to 8 week processing time, please contact us before placing the order to verify that the items are in stock OR can be custom made and shipped in time to meet your requested delivery date. If a RUSH order request is approved, please select the RUSH shipping option at checkout, and be sure to make a note in the comment box requesting delivery by the date needed. Please place your order to allow enough time for your event. SHIPPING RATES Standard US Shipping (US Priority Mail, 1st Class, or Parcel Post) $7.00 RUSH shipping (US Express Mail within the US, and by request only) $24.00 International Customers: Please contact us before ordering Liability for the shipped order transfers to the customer when the package is accepted at the post office or shipping center. Privacy TOP We care about our visitors! That is why we NEVER sell any information to anybody... ever. We will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website. Your IP address is used to help identify you and your shopping cart. Our site uses cookies to keep track of your shopping cart. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. If you have any questions about this privacy statement or the practices of this site please contact us. TOP What if my product does not fit? TOP We insure this does not happen with open communication during the ordering process. However, we understand that kids grow fast so in the rare case of occurring we will gladly exchange the item(s) for a different size. You will only be charged for the new shipping fee. When shipping the items back please include your name, email address, phone number, the reason you are returning the item, and then let us know what size you would like. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we have received the item(s). Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is damaged during shipment to us. Which payment methods do you accept? TOP We happily accept the Google payment method! It is very easy to use. Once you submit your order and address information you will automatically be taken to the Google site to submit your payment. That page will have our name and payment information on it, along with the total amount due. Simply fill out the form and make your payment. That's it! If you would like to mail a check or send a money order please contact us for information. How do I change the products that I ordered? TOP If you ordered the wrong product or if you would like to delete or add a product, the best idea is to contact us right away!This can only be done within 24 hours of placing an order. Once you place and order you only have 24 hrs to cancel it. How do I pay by check or money order by mail? TOP We encourage you to place your order online using PayPal. Your order will be sent out much quicker and it will take less of your time. The PayPal site is safe and secure! If you would prefer to send your order to us by mail, just contact us and we will give you directions for payment. Note: We will not begin working on your order until we have received payment. Of course, we can not guarantee how long it will take for your payment to get to us. Will I be notified when my package ships? TOP Yes! We will send you an e-mail as soon as your order ships. If your order can not ship for some reason we will communicate with you as soon as possible. How can I suggest a product for you to carry? TOP Your opinions and ideas are important to us. Contact us with your suggestions for additional products to offer. We appreciate your input! Still have questions? TOP We are here to serve you. We are known for our Pre and Post sales help. That is the major difference you are going to find with us. We take care of you equally even after we have made sale. Any questions unanswered are welcome. Can my order be gift wrapped and mailed to an address other than my own? TOP Yes! Let us know and we will be happy to do this. We will not include the invoices in the shipping and include a personalized gift card. The charge for this service is on a case by case basis. Do you have any discounts for large party orders? TOP Yes! Please contact us through the site. Our discounts depend on quantity and are priced on a case by case basis. Let us know about the event theme and we will work with you to make it the cutest party ever. I own a boutique, gallery, retail shop. Do you have wholesale prices? TOP Depending on the quantity ordered we will discount the total sale. Contact us for further information and tell us more about your business. I'd like to sell Cotton Candy products to my friends/mommy group. Is that possible? TOP Product parties and trunk shows are a lot of fun! And we are currently working on a way to let our customers help sell items and make some money while doing so. Stay tuned. If you are interested, please let us know.
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